Privacy Policy

Last updated: January 2025

At Mattress Dubai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

1. Personal Information We Collect

We may collect the following personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number, and delivery address
• Account Information: Username, password (encrypted), and account preferences
• Order Information: Products purchased, order history, payment method used, and delivery details
• Communication Records: Customer service enquiries, feedback, and correspondence

2. Non-Personal Information

We automatically collect certain non-personal information when you visit our website:

• Device Information: Browser type, operating system, screen resolution
• Usage Data: Pages visited, time spent on site, click patterns, and referral source
• Location Data: General geographic location based on IP address (city/emirate level only)

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process, fulfil, and deliver your orders
• Customer Service: To respond to your enquiries and provide after-sales support
• Communication: To send order confirmations, delivery updates, and (with your consent) marketing communications
• Improvement: To analyse website usage and improve our products, services, and user experience
• Legal Compliance: To comply with applicable UAE laws and regulations

4. Payment Information

We do not store your credit card or debit card information on our servers. All payment processing is handled by our PCI-DSS compliant payment partners. We only retain a reference number for transaction tracking purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Analyse website traffic and user behaviour
• Personalise your browsing experience
• Serve relevant advertisements on third-party platforms

You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionality.

6. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Delivery Partners: To fulfil and deliver your orders
• Payment Processors: To process your transactions securely
• Analytics Services: To help us understand website usage (anonymised data only)
• Legal Authorities: When required by UAE law or to protect our legal rights

7. Data Protection & Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure, encrypted storage of personal data
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection

8. Your Rights

Under UAE data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@mattressdubai.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@mattressdubai.com
• Phone: +971 4 321 8765
• Address: Al Quoz Industrial Area 3, Dubai, UAE