FAQs | MattressDubai.com | Mattress Dubai

Q: What types of mattresses do you offer?

We offer a comprehensive range including memory foam , pocket spring , hybrid (combination of springs and foam), natural latex , and orthopaedic mattresses . Each type is available in multiple firmness levels to suit your sleeping preference.

Q: How do I choose the right mattress for me?

Choosing the right mattress depends on your sleeping position , body weight , and personal preference . Side sleepers generally prefer softer mattresses, back sleepers do well with medium-firm, and stomach sleepers need firmer support. Visit our showroom to try different options, or contact our sleep consultants for personalised advice.

Q: What mattress sizes are available?

We stock all standard UAE sizes: Single (90x190cm), Semi-Double (120x190cm), Double (140x190cm), Queen (160x200cm), King (180x200cm), and Super King (200x200cm). Custom sizes are also available on request.

Q: Do you offer mattresses for back pain?

Yes! We have a dedicated range of orthopaedic mattresses designed for back pain relief. These feature targeted lumbar support, high-density foam layers, and optimal spinal alignment. Our bestsellers for back pain include medium-firm pocket spring and memory foam hybrid options.

We offer a comprehensive range including memory foam, pocket spring, hybrid (combination of springs and foam), natural latex, and orthopaedic mattresses. Each type is available in multiple firmness levels to suit your sleeping preference.

Choosing the right mattress depends on your sleeping position, body weight, and personal preference. Side sleepers generally prefer softer mattresses, back sleepers do well with medium-firm, and stomach sleepers need firmer support. Visit our showroom to try different options, or contact our sleep consultants for personalised advice.

We stock all standard UAE sizes: Single (90x190cm), Semi-Double (120x190cm), Double (140x190cm), Queen (160x200cm), King (180x200cm), and Super King (200x200cm). Custom sizes are also available on request.

Yes! We have a dedicated range of orthopaedic mattresses designed for back pain relief. These feature targeted lumbar support, high-density foam layers, and optimal spinal alignment. Our bestsellers for back pain include medium-firm pocket spring and memory foam hybrid options.

Many of our mattresses are available in multiple firmness options (soft, medium, firm). Some premium models also feature dual-comfort options with different firmness on each side — perfect for couples with different preferences.

Our sleep experts are happy to help! Call us at +971 4 321 8765, email info@mattressdubai.com, or visit our contact page for more ways to reach us.

Yes! We offer 100% free delivery across all 7 Emirates in the UAE. This includes professional white-glove delivery where our team carries the mattress to your desired room and sets it up for you.

Delivery typically takes 1–2 business days for Dubai, Abu Dhabi, Sharjah, and Ajman. For RAK, UAQ, and Fujairah, delivery takes 2–3 business days. Remote areas like Al Ain, Dibba, and Hatta may take 3–5 business days.

Yes, we offer old mattress removal for a small fee of AED 100. Just let us know when placing your order, and our delivery team will take your old mattress away during setup.

We deliver between 9:00 AM – 9:00 PM, Saturday to Thursday. While we can't guarantee an exact time, our team will call you 30–60 minutes before arrival. You can also request morning or afternoon delivery slots.

Our warranty covers manufacturing defects including: sagging greater than 3cm, broken or protruding springs, foam deterioration under normal use, and stitching/fabric defects. Warranty periods range from 5 to 25 years depending on the product.

Our hassle-free return policy lets you sleep on your new mattress at home for up to 100 nights. We recommend at least 30 nights to allow your body to adjust. If you're not completely satisfied, contact us for a return or exchange.

Contact our customer service at +971 4 321 8765 with your order number and photos of the issue. Our team will assess the claim and arrange inspection if needed. Valid claims are processed within 5–7 business days.

Our warranty is non-transferable and applies only to the original purchaser. Please keep your order confirmation email as proof of purchase for any warranty claims.

We accept Visa, Mastercard, Apple Pay, bank transfers, and cash on delivery. We also offer interest-free installment plans through Tabby and Tamara (split into 4 payments).

Yes! We partner with Tabby and Tamara to offer interest-free payment plans. Split your purchase into 4 equal monthly payments with no additional fees. Available on orders up to AED 5,000.

Yes, we offer special pricing for hotels, serviced apartments, and bulk orders. Contact our B2B team at corporate@mattressdubai.com or call +971 4 321 8765 for a customised quote.

We offer the best value in the UAE with free delivery, professional setup, hassle-free returnss, and up to 25-year warranties. Our sleep consultants provide expert guidance, and we stock only premium, certified mattresses from trusted global brands.